Frequently Asked Questions (FAQ)

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FAQs

Here’s a list of Frequently Asked Question by customers

ServMe IT is asked numerous questions on a daily basis to see how we can help customers, as well as who we look for in a customer. Here’s the answers you keep asking.

What IT services do you offer?

We provide a full range of IT services including managed IT support, on-demand troubleshooting, cybersecurity, cloud solutions, website development, hosting, and ongoing maintenance. Whether you’re a business or home user, we can tailor a solution to suit your needs.

Do you support both businesses and home users?

Yes — we work with both small to medium businesses and residential customers. Businesses typically benefit from ongoing managed IT services, while home users often need help with repairs, setup, or security.

What areas do you service?

We primarily support clients in East Auckland and surrounding areas, but we can also provide remote support across New Zealand. We also have some customers in Australia and Canada.

How quickly can you respond to an issue?

We aim to respond as quickly as possible — often within the same day for urgent issues. Managed service clients receive priority support and faster response times.

Do you offer remote support?

Yes, many issues can be resolved remotely, which is faster and more cost-effective. If needed, we can also provide onsite support. Remote Support is free in some of our subscription plans.

What is managed IT support?

Managed IT support means we proactively monitor, maintain, and support your systems for a fixed monthly fee. This reduces downtime, improves security, and gives you predictable IT costs.

Why should I choose managed IT instead of ad-hoc support?

With managed IT:

Problems are prevented before they happen
Your systems are continuously monitored
Security is significantly improved
Costs are predictable

Ad-hoc support can end up being more expensive due to unexpected failures and downtime.

How much does managed IT cost?

Pricing depends on the size of your business, number of users/devices, and level of support required. We offer flexible plans and can provide a tailored quote after a quick assessment.

Do I need managed IT if I already have someone “good with computers”?

In-house or informal support often lacks proactive monitoring, security expertise, and scalability. We complement or fully replace that role with professional tools and processes.

How do I know if my business is secure?

Many businesses are not as secure as they think. We can perform a security check to identify risks such as weak passwords, lack of backups, outdated systems, and exposure to cyber threats.

Do you provide antivirus and endpoint protection?

Yes — we provide managed antivirus, endpoint detection and response (EDR), and security monitoring to keep your systems protected.

What happens if I get hacked or lose data?

We can respond quickly to contain threats, recover systems, and restore data (if backups are in place). We also help implement proper backup and disaster recovery strategies to prevent future incidents.

Do you provide cloud services?

Yes — we help businesses move to and manage cloud platforms such as Microsoft 365, cloud backups, and cloud-hosted systems.

Do I really need backups?

Absolutely. Hardware failure, cyberattacks, and human error can all cause data loss. We ensure your data is backed up securely and can be restored quickly.

How often are backups performed?

Backup frequency depends on your needs — from daily to near real-time. We’ll recommend the best solution based on how critical your data is.

Do you build websites?

Yes — we design and build modern, responsive websites tailored to your business, with a focus on performance and lead generation.

Do you provide hosting and domains?

Yes — we can manage your domain name, website hosting, and email hosting, so everything is handled in one place.

Can you maintain and update my website?

Absolutely. We offer ongoing website maintenance, updates, backups, and security monitoring.

Can you improve my existing website?

Yes — we can audit, redesign, or optimise your current website to improve performance, SEO, and conversion rates.

Do you offer free consultations?

Yes — we’re happy to have a quick chat to understand your needs and recommend the best solution.

How do I get started?

Simply contact us through the website, start a chat, or book a call. We’ll assess your requirements and provide a clear plan and pricing.

Is there a contract?

We offer flexible options — both ongoing managed service agreements and one-off support, depending on what suits you best.

What telephony services do you offer?

We provide modern business phone systems using VoIP (Voice over Internet Protocol), allowing you to make and receive calls over the internet. This includes setup, configuration, support, and ongoing management.

What is VoIP and how does it work?

VoIP (Voice over Internet Protocol) lets you make phone calls using your internet connection instead of traditional phone lines. It’s more flexible, scalable, and often more cost-effective than legacy systems.

What are the benefits of switching to VoIP?

Lower call costs
Work from anywhere (office, home, mobile)
Easy to add or remove users
Advanced features (call forwarding, voicemail to email, auto-attendants)
Better integration with business tools

Can I keep my existing phone number?

Yes — in most cases we can port (transfer) your existing number to the new system, so there’s no disruption to your business.

Can I use VoIP on my mobile or laptop?

Absolutely. You can make and receive calls from your mobile, laptop, or desk phone, giving you full flexibility whether you’re in the office or on the go.

What equipment do I need?

You can use:

IP desk phones
Softphones (apps on your computer or mobile)
Headsets

We’ll recommend the best setup based on how your business operates.

What happens if the internet goes down?

We can configure failover options such as:

Call forwarding to mobiles
Voicemail handling
Backup connections

This ensures you don’t miss important calls.

Can you set up call menus (press 1 for sales, etc.)?

Yes — we can create auto-attendants and call routing systems to ensure calls go to the right person or department quickly.

Do you provide call recording and reporting?

Yes — depending on the solution, we can enable call recording, call logs, and reporting features to help improve customer service and accountability.

Is VoIP reliable?

Yes — with a stable internet connection and proper setup, VoIP is very reliable and widely used by businesses of all sizes.

How much does a business phone system cost?

Costs depend on the number of users, concurrent phone calls and features required. Typically, VoIP systems are more affordable than traditional phone systems and scale easily as your business grows.

Can you integrate telephony with Microsoft 365 or Teams?

Yes — we can integrate phone systems with Microsoft Teams and other tools, allowing you to manage calls alongside email, chat, and meetings

Do you provide ongoing support for phone systems?

Yes — we offer full support and management, ensuring your phone system continues to run smoothly and evolves with your business needs.

“Would you like help setting up a modern phone system or reviewing your current setup?”

The more questions you ask, the better we can answer, the more we will understand your business

We deliver excellence. Our services go the extra mile providing you with the comfort that you are in the right hands. Trust us to transform your ideas into reality.